Waste Removal Camden Terms and Conditions

These Terms and Conditions set out the basis on which Waste Removal Camden provides rubbish clearance and waste collection services. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any waste removal service.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

1.1 "Company" means Waste Removal Camden, the provider of rubbish removal and waste collection services.

1.2 "Customer" or "you" means the individual, business or organisation requesting services from the Company.

1.3 "Services" means any waste removal, rubbish clearance, bulky waste collection, recycling, house clearance, garden waste removal, commercial waste collection or related services provided by the Company.

1.4 "Waste" means any items, materials, rubbish or refuse presented by the Customer for collection and disposal as part of the Services.

1.5 "Booking" means a confirmed request by the Customer for Services on a specified date and time window, accepted by the Company.

1.6 "Contract" means the agreement between the Customer and the Company for the supply of Services in accordance with these Terms and Conditions.

2. Scope of Services

2.1 The Company provides waste collection and rubbish removal services for domestic and commercial customers, including but not limited to general household waste, furniture, appliances, garden waste, office waste and non-hazardous commercial waste.

2.2 The Company does not collect or dispose of hazardous waste unless explicitly agreed in writing in advance. Hazardous waste includes, but is not limited to, asbestos, chemicals, solvents, medical or clinical waste, pressurised containers, gas bottles, oil, fuel, batteries in bulk, and any waste classified as hazardous under applicable UK waste regulations.

2.3 Any indication of the type or volume of Waste that can be removed during a visit is an estimate only. The final decision on what can be collected safely and lawfully rests with the Company’s operatives on site.

2.4 The Company reserves the right to refuse to collect any Waste that it reasonably believes may pose a risk to health, safety, property or the environment, or which would breach applicable laws or regulations if removed or transported.

3. Booking Process

3.1 Bookings may be made by telephone, email or other communication methods made available by the Company from time to time.

3.2 When making a Booking, you must provide accurate and complete information, including your name, contact details, collection address, access information, type and approximate quantity of Waste, and any special requirements.

3.3 The Company will provide an estimated price based on the information supplied by you. This estimate may be revised if the information provided is inaccurate, incomplete or if the Waste differs in volume or nature from that described at the time of Booking.

3.4 A Booking is only confirmed when the Company has accepted your request and provided confirmation, which may be provided verbally, by email or by message.

3.5 The Company will use reasonable efforts to attend at the agreed time and date, but any times given are estimates only and are not guaranteed. Time shall not be of the essence in relation to performance of the Services.

4. Access and Customer Responsibilities

4.1 The Customer is responsible for ensuring safe, clear and adequate access to the Waste to be collected. This includes, where relevant, arranging parking, permits or entry codes and ensuring that any communal areas or access routes are unobstructed.

4.2 The Customer must ensure that the Waste presented for collection is reasonably accessible, separated from items which are not to be removed, and is not contaminated with hazardous materials unless previously agreed.

4.3 The Company’s operatives may, at their discretion, assist in moving items from within a property, garden, office or other location. However, this is not guaranteed and is subject to safe access and health and safety considerations.

4.4 The Customer must be present at the collection address at the agreed time unless the Company has confirmed that unattended collection is acceptable. For unattended collections, the Customer must give clear instructions regarding the location of the Waste and any access arrangements.

4.5 The Customer warrants that they either own the Waste or have full authority from the owner to request its removal.

5. Pricing, Estimates and Additional Charges

5.1 Prices are typically based on the volume, weight and type of Waste, along with access conditions and any additional labour or time required.

5.2 Any price given before the collection is an estimate only and may be adjusted on site once the operatives have inspected the Waste and assessed the work required.

5.3 If the Customer declines the revised price on site and no collection takes place, the Company reserves the right to charge a call-out or attendance fee to cover time and travel costs.

5.4 Additional charges may apply for difficult access, removal from upper floors, dismantling of items, waiting time, parking or permit costs, or extra labour where the collection is more time-consuming than reasonably anticipated.

5.5 All prices are quoted in pounds sterling and are exclusive of VAT unless stated otherwise. Where VAT is applicable, it will be added at the prevailing rate.

6. Payment Terms

6.1 Payment is due in full on completion of the collection, unless otherwise agreed in writing prior to the Booking.

6.2 Payment may be made by cash, card or other methods accepted by the Company from time to time. For commercial customers, the Company may, at its discretion, agree invoicing terms.

6.3 Where invoicing terms are agreed, invoices are payable within the period specified on the invoice. If no period is specified, payment is due within 14 days of the invoice date.

6.4 The Company reserves the right to charge interest on overdue amounts at the statutory rate applicable to late payments, accruing on a daily basis until payment is received in full.

6.5 Title to any Waste passes to the Company only once payment has been received in full and the Waste has been loaded onto the Company’s vehicle.

7. Cancellations and Amendments

7.1 The Customer may cancel or amend a Booking by giving reasonable notice to the Company.

7.2 If the Customer cancels a Booking more than 24 hours before the scheduled collection time, no cancellation fee will normally apply.

7.3 If the Customer cancels a Booking within 24 hours of the scheduled collection time, the Company reserves the right to charge a cancellation fee to cover administration, scheduling and travel costs.

7.4 If the Company arrives at the collection address and is unable to gain access, or if the Waste is not available as described, the Company may treat this as a cancellation and charge an attendance fee and any reasonable associated costs.

7.5 The Company may cancel or reschedule a Booking at any time if it is prevented from carrying out the Services due to circumstances beyond its reasonable control, including but not limited to severe weather, traffic disruption, vehicle breakdown, staff illness or safety concerns. In such cases, the Company will endeavour to agree a new collection time with the Customer.

8. Waste Regulations and Duty of Care

8.1 The Company operates in accordance with applicable UK waste management legislation and regulations and will transport and dispose of Waste only at authorised sites or via authorised partners.

8.2 The Customer acknowledges their duty of care under applicable waste regulations and agrees to cooperate with the Company to ensure that Waste is accurately described and appropriately handled.

8.3 The Company will provide, where required, a waste transfer note or equivalent documentation recording the transfer of Waste from the Customer to the Company.

8.4 The Customer must not present for collection any Waste that is prohibited or restricted by law, including hazardous or controlled materials, unless the Company has expressly agreed in writing and all legal requirements have been met.

8.5 The Company may take photographs of the Waste and the area of collection for regulatory, evidential, health and safety or insurance purposes.

9. Liability and Limitations

9.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company shall not be liable for any damage to property that arises from pre-existing defects, unsafe structures, poor access, or conditions beyond its reasonable control.

9.2 The Customer must notify the Company of any damage alleged to have been caused by the Company’s operatives as soon as reasonably practicable and, in any event, within 48 hours of the collection. The Customer must provide reasonable evidence of any alleged damage.

9.3 The Company’s total liability to the Customer in respect of any loss or damage arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total price paid or payable by the Customer for the relevant Services.

9.4 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

9.5 The Company shall not be liable for any loss of profits, loss of business, loss of goodwill or any indirect or consequential loss arising out of or in connection with the provision of the Services.

10. Customer Indemnity

10.1 The Customer shall be responsible for any loss, damage, cost or expense suffered by the Company arising from:

a) the presence of hazardous or prohibited materials within the Waste that were not disclosed to the Company prior to collection; or

b) any breach by the Customer of these Terms and Conditions or of applicable waste regulations.

10.2 The Customer agrees to indemnify the Company in full against all claims, demands, actions, proceedings, damages and costs arising from such matters.

11. Complaints

11.1 The Company aims to provide a reliable and professional waste collection service. If you are dissatisfied with any aspect of the Services, you should contact the Company as soon as possible so that any issues can be investigated.

11.2 The Company will use reasonable efforts to address and resolve complaints promptly. This may include re-attending the site, offering a partial refund or other appropriate remedy, at the Company’s discretion and subject to the circumstances.

12. Data Protection and Privacy

12.1 The Company will collect and process personal data such as names, contact details and addresses for the purpose of arranging and providing the Services, handling payments, and maintaining records.

12.2 The Company will take reasonable steps to keep personal data secure and will process such data in accordance with applicable data protection laws.

12.3 The Customer’s details may be used to contact them about their bookings and, where permitted, to provide information about related services. Customers may opt out of receiving marketing communications at any time.

13. Force Majeure

13.1 The Company shall not be in breach of the Contract nor liable for delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances or causes beyond its reasonable control.

13.2 In such circumstances, the Company shall be entitled to a reasonable extension of time for performing its obligations. If the period of delay or non-performance continues for an extended period, the Company or the Customer may terminate the Contract on reasonable notice.

14. Variation of Terms

14.1 The Company may amend these Terms and Conditions from time to time. Any changes will take effect from the date on which the updated Terms and Conditions are issued or made available.

14.2 The Terms and Conditions applicable to a particular Booking are those in force at the time the Booking is confirmed.

15. Severability

15.1 If any provision of these Terms and Conditions is found by any court or competent authority to be invalid, unlawful or unenforceable, such provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.

16. Entire Agreement

16.1 These Terms and Conditions, together with any written quotation or confirmed Booking details, constitute the entire agreement between the Company and the Customer and supersede any prior agreements or understandings, whether written or oral, relating to the subject matter of the Contract.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By making a Booking with Waste Removal Camden, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.